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Delivery

On this page you can read about the delivery and handling of your order.

How long is the delivery time?

Our delivery time is 2-3 business days. In some cases, you may experience a delivery time of 5 business days.

What delivery method do you use?

We usually use DHL for shipping in European counitries. SLET

Can I track my package?

Yes, you can. Once we’ve sent your order, you’ll receive an e-mail with a package tracking link.

Are you shipping worldwide?

Yes. Yes. We ship worldwide.

What payment methods can I use?

Debit- and credit card
We accept the following payment methods: Dankort, Visa, MasterCard, Maestro, MobilePay and bank transfer.

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Bank transfer
If you choose ‘Bank transfer’ as your payment method, you must deposit the amount of the order into the account details below. Please add your order number in the transfer.

Reg. No: 6180
Account No: 0016786535
IBAN: DK4061800016786535
Sparekassen Kronjylland

When are you going to withdraw the money from my account?

We’ll withdraw the money from your account when we have shipped your order.

My package has been damaged during shipment – what should I do?

If your order has been damaged during shipment, or otherwise does not meet your expectations, we will of course make sure to correct the error. In order for us to process your complaint, we must ask you to send pictures of:

1. The damaged product.
2. Front and back of the exterior protection of the package, with a visible packing label.
3. Interior protection of the package.

The pictures, order number, and description of the complaint must be sent to info@brainchild.dk

Brainchild