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Return

On this page you can get information on how to proceed if you want to return your order.

I want to return my order

In case that you wish to return your order, be sure to meet the terms of trade, which, for example, mean that you must not have put the item in use and that it must be returned in as secure packaging as upon receipt.

The notification about the return shall be made by info@brainchild.dk

You will then be notified of the address to which you will return your order.

Note! Please note that the exchange of products purchased online must be handled online. You cannot bring the products to our physical store in Aarhus.

What should the condition of the item be at return?

You are liable for any deterioration in the value of the item due to handling other than what is necessary to determine the nature, characteristics and functioning of the item. In other words, you can try the item in the same way as if you tried it in a physical store, but you must not use it in real use. If the item has been tested beyond what is described above, we consider it to be used, which means that upon cancellation of the purchase you will receive only part or none of the purchase amount, depending on the commercial value of the item.

Lack of original packaging may constitute an impairment, so to be sure to receive all the money back, it is recommended that the item be returned in original packaging. We strongly encourage posters to be wrapped in original packaging, i.e. posters are rolled in protective tissue paper in a cardboard tube. If original packaging is missing, it may constitute an impairment.

I need further info

You can read more about returns in our terms and conditions.

Brainchild