Terms

Brainchild IVS
CVR 37999806
Skovgaardsgade 17, st.
8000 Aarhus C.

Payment

If you choose to pay with “Transfer to bank account”, this must be done to the account details below

Reg. No: 6180
Account No: 0016786535
IBAN: DK4061800016786535
Sparekassen Kronjylland

If you pay by debit card, we will not charge you until your item has been shipped.

Delivery

The delivery time is typically 2 business days, but can be up to 5 business days.

Freight

As a starting point, orders with delivery to a private address are subject to a freight and administration fee of DKK 79 for freight and administration. An order delivered to a GLS PakkeShop in Denmark will be subject to a freight and administration fee of DKK 49.

You do not have to pay the fee when an order exceeds DKK 499 including VAT.

Complaint – Transport damage

In case your order is damaged during transport, we will of course make sure that you get a new product. In order for us to process your complaint, we must ask you to send pictures of:

1. The damaged product.
2. The external protection of the package, with a visible packing label.
3. Interior protection of the package.

The pictures, your order number, and the description of the complaint must be sent to info@brainchild.dk

Right of withdrawal

As a consumer, you have a 14-day right of withdrawal when you shop with us.

The withdrawal period expires 14 days after the day you received your item, or will have the last item in physical possession in the case of an agreement for several different items ordered in one order and delivered individually.

In the case of an agreement for the regular delivery of goods over a specified period, the withdrawal period expires 14 days after the day on which you receive the first item in physical possession. You must notify us within 14 days of receipt that you wish to cancel your purchase.

The notification must be given by
kontakt@brainchild.dk

In your notice, please make us clear that you wish to exercise your right of withdrawal.

You cannot undo by simply refusing receipt of the item without at the same time giving us clear notice of this.

Return

You must return your order to us without undue delay, and no later than 14 days after you have informed us that you wish to cancel your purchase. You must pay the cost of the return of the item. You bear the risk of the item from the time of delivery of the item.

Failure to remove original packaging may constitute an impairment, so to be sure to receive all the money back, it is recommended that the item be returned in original packaging. It is important that the goods are returned in the same safe packaging as the item was packed in upon receipt. Posters are rolled in protective tissue paper in a cardboard tube.

Item types except right of withdrawal

Where the goods and the purchase price are exchanged at the same time as the conclusion of an agreement outside the trader’s place of business.

Delivery of goods manufactured to the consumer’s specifications or clearly personalised.

Warrenty

In accordance with the rules of the Danish Sales Law, you as a consumer are granted a 24-month warranty on all goods. You must advertise within a reasonable time, which is within 2 months of finding the error or defect.

If your package has been damaged during shipment, write an email to kontakt@brainchild-original.dk with your order number, as well as send pictures of the damaged product, the packaging with a visible package label, and the inside protection of the package.

Condition of the goods

You are only liable for any deterioration in the value of the item due to handling other than what is necessary to determine the nature, characteristics and operation of the item. In other words, you can try the item in the same way as if you tried it in a physical store, but you must not use it in real use. If the item has been tested beyond what is described above, we consider it to be used, which means that upon cancellation of the purchase you will receive only part or none of the purchase amount, depending on the commercial value of the item.

Refund of the purchase amount

If you regret your purchase, you will get back the amount you have paid to us. In the event of an impairment for which you are liable, this purchase amount will be deducted.

We may withhold the refund until we have received the item back.

If you regret the purchase, the item must be sent to one of the two addresses below (Different from item type to item type – you will be notified upon return)

Brainchild
Kalkgravsvej 10
4000 Roskilde

Brainchild
Skovgaardsgade 17, st.
8000 Aarhus C.

The Egg Figurine

If you regret your purchase of the egg figure, it is important that on return you have not broken sealing on the egg and foot or damaged the packaging. It is OK to have broken the outer seal in the form of the two stickers, to inspect the product.

Upon return, the goods must be sent in at least as secure protective condition as upon receipt.

Privacy policy

In order for you to enter into an agreement with us, we need the following information:

Name, address, tlf.nr. e-mail address.

We make the registration of your personal data for the purpose of delivering the goods to you. We will not sell your personal information to a third party.

You can read our privacy policy here.